{"id":923,"date":"2024-05-20T05:30:41","date_gmt":"2024-05-20T05:30:41","guid":{"rendered":"https:\/\/erpsystem.a2hosted.com\/gracious-pharmacy\/?page_id=923"},"modified":"2024-06-04T11:07:47","modified_gmt":"2024-06-04T11:07:47","slug":"grievance-redressal-mechanism","status":"publish","type":"page","link":"https:\/\/gracious.in\/Pharmacy\/grievance-redressal-mechanism\/","title":{"rendered":"Grievance Redressal Mechanism"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"923\" class=\"elementor elementor-923\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bb44e7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4bb44e7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d3173e8 formbg\" data-id=\"d3173e8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82c27c3 elementor-widget elementor-widget-about bdevs-el about\" data-id=\"82c27c3\" data-element_type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_3&quot;}\" data-widget_type=\"about.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t\t\t<section class=\"about__area-2 box-105 p-relative bdevs-el-content\">\r\n\t\t\t<div class=\"container-fluid\">\r\n\t\t\t\t<div class=\"about__inner p-relative\">\r\n\t\t\t\t\t<div class=\"about__bg-img p-absolute\"\r\n\t\t\t\t\t     style=\"background-image: url(https:\/\/gracious.in\/Pharmacy\/wp-content\/uploads\/2020\/11\/about-3-1.jpg)\"><\/div>\r\n\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t<div class=\"col-xl-6 offset-xl-6\">\r\n\t\t\t\t\t\t\t<div class=\"about__content-wrapper about__content-wrapper-2 pt-20 pl-85\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__title mb-30\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__icon mb-10\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"section__sub-title bdevs-el-subtitle section__sub-title-2\">\r\n\t\t\t\t\t\t\t\t\t\t\t\tOur Procedure For Complaint Handling\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"mb-100 bdevs-el-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\tGrievance Redressal Mechanism\t\t\t\t\t\t\t\t\t\t\t<\/h1>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\r\n\t\t\t\t\t\t\t\t\t\t\t1) Providing information regarding complaint handling process to all interested parties through notice boards, institute brochures \/ websites.<br><br>\n2) Maintain records of complaints and regular feedback is sought from students and staff. Acomplaint register is maintained and a complaint box is put up strategically outside the Administration department for receiving any feedback even after office hours. The telephone number of HOD, security and other concerned employees is displayed prominently on the suggestion box and other locations.<br><br>\n3) Complaints from the interested parties are recorded in the complaint register.<br><br>\n4)All the complaints \/ feedbacks will be acknowledged within three week.<br><br>\n5) The complaints are investigated by The complaint Redressal Cell and resolved at the earliest possible. The maximum time for resolving a complaint is 3 weeks.<br><br>\n6) The respective interested party is communicated on the closure of the complain to ensure satisfaction. Records of all complaints and actions taken for the above are maintained by the Institution.\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"about-bottom d-sm-flex\">\r\n\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"about-btn mr-40 mb-30\">\r\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"s-btn s-btn__square bdevs-el-btn s-btn__square-2\" href=\"https:\/\/erpsystem.a2hosted.com\/gracious-pharmacy\/contact\/\" href=\"https:\/\/erpsystem.a2hosted.com\/gracious-pharmacy\/contact\/\">Know More<\/a>\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d08f4f0 formbg\" data-id=\"d08f4f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2531f2 elementor-widget elementor-widget-cf7 bdevs-el cf7\" data-id=\"c2531f2\" data-element_type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_1&quot;}\" data-widget_type=\"cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<section class=\"contact-area contact__area-3\">\r\n\t\t\t<div class=\"container-fluid p-0\">\r\n\t\t\t\t<div class=\"row no-gutters\">\r\n\t\t\t\t\t<div class=\"col-xl-6 offset-xl-6\">\r\n\t\t\t\t\t\t<div class=\"contact__wrapper contact__wrapper-3 bdevs-el-content green-bg-2 pr-105 pl-100 pt-95 pb-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__title mb-45\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__icon mb-10\">\r\n\t\t\t\t\t\t\t\t\t\t    <span class=\"section__sub-title bdevs-el-subtitle section__sub-title-2 section__sub-title-3\">\r\n\t\t\t\t\t\t\t\t\t\t\t    ANY PROBLEM\t\t\t\t\t\t\t\t\t\t    <\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"white-color bdevs-el-title\">\r\n\t\t\t\t\t\t\t\t\t\t\tcontact\t\t\t\t\t\t\t\t\t\t<\/h1>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"contact__form\">\r\n\t\t\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f934-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/Pharmacy\/wp-json\/wp\/v2\/pages\/923#wpcf7-f934-o1\" method=\"post\" class=\"wpcf7-form init bdevs-cf7-form\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"934\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f934-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail Address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-number\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mobile Number\" value=\"\" type=\"text\" name=\"your-number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-problem\"><select class=\"wpcf7-form-control wpcf7-select contact__input contact__input-3\" aria-invalid=\"false\" name=\"your-problem\"><option value=\"Select Course\">Select Course<\/option><option value=\"D. Pharma\">D. Pharma<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-problem\"><select class=\"wpcf7-form-control wpcf7-select contact__input contact__input-3\" aria-invalid=\"false\" name=\"your-problem\"><option value=\"Select Gender\">Select Gender<\/option><option value=\"Male\">Male<\/option><option value=\"Female\">Female<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-problem\"><select class=\"wpcf7-form-control wpcf7-select contact__input contact__input-3\" aria-invalid=\"false\" name=\"your-problem\"><option value=\"Select Semester\">Select Semester<\/option><option value=\"I\">I<\/option><option value=\"II\">II<\/option><option value=\"III\">III<\/option><option value=\"IV\">IV<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-lg-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file contact__input\" accept=\".pdf,.txt\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-lg-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea txt-area contact__input contact__input-3\" aria-invalid=\"false\" placeholder=\"Description\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-lg-12\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner s-btn s-btn__square-white s-btn__square\" type=\"submit\" value=\"submit message\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Procedure For Complaint Handling Grievance Redressal Mechanism 1) Providing information regarding complaint handling process to all interested parties through notice boards, institute brochures \/ websites. 2) Maintain records of complaints and regular feedback is sought from students and staff. Acomplaint register is maintained and a complaint box is put up strategically outside the Administration [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-923","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/pages\/923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/comments?post=923"}],"version-history":[{"count":22,"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/pages\/923\/revisions"}],"predecessor-version":[{"id":1507,"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/pages\/923\/revisions\/1507"}],"wp:attachment":[{"href":"https:\/\/gracious.in\/Pharmacy\/wp-json\/wp\/v2\/media?parent=923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}