{"id":920,"date":"2026-04-27T10:00:48","date_gmt":"2026-04-27T10:00:48","guid":{"rendered":"https:\/\/gracious.in\/pharmacy2026\/?page_id=920"},"modified":"2026-04-27T10:18:26","modified_gmt":"2026-04-27T10:18:26","slug":"grievance-redressal-mechanism","status":"publish","type":"page","link":"https:\/\/gracious.in\/pharmacy\/grievance-redressal-mechanism\/","title":{"rendered":"Grievance Redressal Mechanism"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"920\" class=\"elementor elementor-920\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3849f7e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3849f7e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44e1672\" data-id=\"44e1672\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6a65d8 elementor-widget elementor-widget-html\" data-id=\"c6a65d8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"why__area-3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__icon mb-10\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"section__sub-title bdevs-el-subtitle section__sub-title-2 section__sub-title-3\">\n\t\t\t\t\t\t\t\t\t\t\tOur Procedure For Complaint Handling\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"bdevs-el-title\">\n\t\t\t\t\t\t\t\t\t\t\tGrievance Redressal Mechanism\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"why__list\">\n\t\t\t\t\t\t\t\t<ul class=\" bdevs-el-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36aeb1a elementor-widget elementor-widget-text-editor\" data-id=\"36aeb1a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>1) Providing information regarding complaint handling process to all interested parties through notice boards, institute brochures \/ websites.<\/p><p>2) Maintain records of complaints and regular feedback is sought from students and staff. Acomplaint register is maintained and a complaint box is put up strategically outside the Administration department for receiving any feedback even after office hours. The telephone number of HOD, security and other concerned employees is displayed prominently on the suggestion box and other locations.<\/p><p>3) Complaints from the interested parties are recorded in the complaint register.<\/p><p>4)All the complaints \/ feedbacks will be acknowledged within three week.<\/p><p>5) The complaints are investigated by The complaint Redressal Cell and resolved at the earliest possible. The maximum time for resolving a complaint is 3 weeks.<\/p><p>6) The respective interested party is communicated on the closure of the complain to ensure satisfaction. Records of all complaints and actions taken for the above are maintained by the Institution.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89a87e2 elementor-widget elementor-widget-button\" data-id=\"89a87e2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/gracious.in\/pharmacy2026\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">KNOW MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bbc18d5\" data-id=\"bbc18d5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7334478 elementor-widget elementor-widget-html\" data-id=\"7334478\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"why__area-3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"section__icon mb-10\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"section__sub-title bdevs-el-subtitle section__sub-title-2 section__sub-title-3\">\n\t\t\t\t\t\t\t\t\t\t\tAny Problem\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"bdevs-el-title\" style=\"color:#fff;\">\n\t\t\t\t\t\t\t\t\t\t\tContact Us\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-391d430 elementor-widget elementor-widget-cf7 bdevs-el cf7\" data-id=\"391d430\" data-element_type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_4&quot;}\" data-widget_type=\"cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <section class=\"contact__area bdevs-el-content\">\r\n                <div class=\"container\">\r\n                    <div class=\"row d-none\">\r\n                        <div class=\"col-xl-8 offset-xl-2 col-lg-10 offset-lg-1\">\r\n                            <div class=\"section__title mb-70 text-center\">\r\n                                <div class=\"section__icon mb-20\">\r\n                                    <img decoding=\"async\" src=\"https:\/\/gracious.in\/pharmacy\/wp-content\/themes\/sycho-wordpress-theme\/assets\/img\/icon\/sec-icon-1.png\" alt=\"img\">\r\n                                <\/div>\r\n                                \t\t\t\t\t\t\t\t\t<h1 class=\"bdevs-el-title\">\r\n\t\t\t\t\t\t\t\t\t\tcontact\t\t\t\t\t\t\t\t\t<\/h1>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<span class=\"section__sub-title bdevs-el-subtitle\">\r\n\t\t\t\t\t\t\t\t\tAdmission Enquiry\t\t\t\t\t\t\t\t<\/span>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div id=\"contact-form\" class=\"contact__form mr-0\">\r\n\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f925-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"925\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pharmacy\/wp-json\/wp\/v2\/pages\/920#wpcf7-f925-o1\" method=\"post\" class=\"wpcf7-form init bdevs-cf7-form\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"925\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f925-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail Address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mobile Number\" value=\"\" type=\"text\" name=\"your-number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-course\"><select class=\"wpcf7-form-control wpcf7-select contact__input contact__input-3\" aria-invalid=\"false\" name=\"your-course\"><option value=\"Select Course\">Select Course<\/option><option value=\"D.Pharma\">D.Pharma<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-gender\"><select class=\"wpcf7-form-control wpcf7-select contact__input contact__input-3\" aria-invalid=\"false\" name=\"your-gender\"><option value=\"Select Gender\">Select Gender<\/option><option value=\"Male\">Male<\/option><option value=\"Female\">Female<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-semister\"><select class=\"wpcf7-form-control wpcf7-select contact__input contact__input-3\" aria-invalid=\"false\" name=\"your-semister\"><option value=\"Select Semester\">Select Semester<\/option><option value=\"I\">I<\/option><option value=\"II\">II<\/option><option value=\"III\">III<\/option><option value=\"IV\">IV<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact__input contact__input-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"subject\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xl-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"attachment\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file contact__input-3\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"attachment\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-xl-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea txt-area contact__input contact__input-3\" aria-invalid=\"false\" placeholder=\"Description\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-xl-12\">\n\t\t<p><div class=\"dscf7-captcha-container\"><input name=\"dscf7_hidden_val1-dscf7captcha\" id=\"dscf7_hidden_val1-dscf7captcha\" type=\"hidden\" value=\"6\" \/><input name=\"dscf7_hidden_val2-dscf7captcha\" id=\"dscf7_hidden_val2-dscf7captcha\" type=\"hidden\" value=\"1\" \/><input name=\"dscf7_hidden_action-dscf7captcha\" id=\"dscf7_hidden_action-dscf7captcha\" type=\"hidden\" value=\"+\" \/><div class=\"dscf7-question-container\"><span class=\"dscf7_lt\">What is 1 + 6 ? <a href=\"javascript:void(0)\" id=\"dscf7captcha\" class=\"dscf7_refresh_captcha\" aria-label=\"Refresh captcha\"><img decoding=\"async\" class=\"dscf7_captcha_icon\" src=\"https:\/\/gracious.in\/pharmacy\/wp-content\/plugins\/ds-cf7-math-captcha\/assets\/img\/icons8-refresh-30.png\" alt=\"Refresh icon\"\/><img decoding=\"async\" class=\"dscf7_captcha_reload_icon\" src=\"https:\/\/gracious.in\/pharmacy\/wp-content\/plugins\/ds-cf7-math-captcha\/assets\/img\/446bcd468478f5bfb7b4e5c804571392_w200.gif\" alt=\"Refreshing captcha\" style=\"display:none; width:30px\" \/><\/a><\/span><\/div><div class=\"dscf7-answer-container\"><label for=\"dscf7captcha-input\" class=\"screen-reader-text\">Answer for 1 + 6<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"dscf7captcha\"><input type=\"text\" id=\"dscf7captcha-input\" aria-label=\"Answer for 1 + 6\" class=\"wpcf7-form-control wpcf7-text\" size=\"5\" value=\"\" name=\"dscf7captcha\" placeholder=\"Type your answer\" style=\"\" oninput=\"this.value = this.value.replace(\/[^0-9.]\/g, '').replace(\/(\\..*)\\.\/g, '$1');\"><\/span><input type=\"hidden\" name=\"ds_cf7_nonce\" value=\"32edfd67c3\"><\/div><\/div><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner s-btn s-btn__square-white s-btn__square\" type=\"submit\" value=\"submit\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n\t\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Procedure For Complaint Handling Grievance Redressal Mechanism 1) Providing information regarding complaint handling process to all interested parties through notice boards, institute brochures \/ websites. 2) Maintain records of complaints and regular feedback is sought from students and staff. Acomplaint register is maintained and a complaint box is put up strategically outside the Administration [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-920","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/pages\/920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/comments?post=920"}],"version-history":[{"count":10,"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/pages\/920\/revisions"}],"predecessor-version":[{"id":932,"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/pages\/920\/revisions\/932"}],"wp:attachment":[{"href":"https:\/\/gracious.in\/pharmacy\/wp-json\/wp\/v2\/media?parent=920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}